24 days agoJll

Receptionist

  • Cambridge (Cambridgeshire)
  • Marketing

Job description



About this role

Looking for a customer service career that combines your brilliant people skills with your enthusiasm about guest services?  This JLL account presents a unique opportunity to deliver amazing guest experiences at one of the world’s best-known leading technology companies, with a global footprint, and local presence in Boston. We’re looking for incredible individuals to create a best-in-class reception & concierge experiences for employees, business clients, community members, and interview candidates. Be at the heart of our reputation for extraordinary guest services.

You’ll be the all-around experience expert, working with teams across the organization!

Core functions include:

● Enthusiastically welcome our guests, anticipate their needs, assist with arrival, office orientation, and departure -

respond promptly with your personal spirit, however busy and whatever time of day!

● Create memorable experiences with a warm, welcoming personality.

● Take initiative to proactively address guest needs and answer questions.

● Share your personal passions and knowledge of the office services, spaces, and amenities available to guests and

help them feel welcomed and productive.

● Collaborate with team members to communicate trends in guest services and develop best practices and

streamlined processes that respond to guests’ needs.

● Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.

● Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Additional responsibilities include:

● Track all visitors, including vendors, visiting employees and guests.

● Manage parking and vehicle logs and records.

● Coordinate security access cards for employees and vendors.

● Welcome event guests and assist with printing visitor badges.

● Assist with tracking employee on-boarding/off-boarding processes.

● Manage incoming and outgoing courier and other packages or mail as required.

● Support the annual management plan by accomplishing key performance indicators.

● Perform ad hoc facilities assignments as needed.

Sound like you? To apply you need to possess:

● Experience: Minimum 2 years previous customer service related experience.

● Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities and high volume of guests.

● People Person: The best part of serving others is creating experiences for them that go beyond the expected.

● Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally and

passionately. Fluency in English and the local language is required.

● Multi-tasker: Knows how to multi-task while ensuring consistent and elevated guest experiences and accuracy.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jl..com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.