Guest Services Representative

Job description

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!

The main functions of the Guest Services Representative are to provide outstanding guest experiences in a customer service setting by courteously greeting all tenants and visitors to the reception desk, and as a guest services resource for the tenants and visitors to the property.

JOB DUTIES

·  Courteously greet all tenants and visitors to the reception desk
·  Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter
·  Contact tenants in courteous and professional manner when a guest is not pre-registered, in accordance with all building SOPs
·  Provide excellent service to all guests arriving at the building
·  Answer and respond to tenant phone calls and e-mails for assistance throughout the day
·  Provide guidance and information as requested from tenants and visitors to the building
·  Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management
·  Develop and maintain professional relationships with key employee and tenant contacts at the property and proactively investigate all events occurring or hosted by the property
·  Maintain service alert awareness and report any security issues to the designated security and/or management parties
·  Ensure work and reception areas are neat and orderly with all personal items stowed away (eating and drinking not allowed at work areas)
·  Avoid all building gossip and negative conversations
·  Foster a positive and professional work environment at all times
·  Any additional duties as assigned

SKILLS AND APTITUDES

·  Professional demeanor and appearance
·  Positive and engaging personality in all work situations
·  Outstanding people skills
·  Ability to be flexible and adaptable
·  Strong organizational skills and ability to multi-task
·  Excellent oral and written communication skills
·  Ability to think quickly and efficiently when confronted with a client request
·  Self-starter, motivated, takes initiative, and anticipates needs of others
·  Computer literacy, specifically MS Office applications and Internet
·  Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted

EDUCATION AND EXPERIENCE

·  High school diploma or equivalent
·  Minimum of 1 year experience in high-end hospitality, luxury retail, fine dining or related field

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

#LI

Apply quoting reference REQ74896 at jll.com/careers.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jl..com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.