Floor Ambassador (FEB)

Job description

Floor Ambassador (FEB)

Integrated Facilities Management

What this job involves:

·  Work closely with the Community Manager to deliver client's vision and brand promise;
·  Provides consistent and memorable customer experiences;
·  Create a sense of community by connecting with employees on a daily basis;
·  Ensure the general well-being of the workspace;
·  Assist during event days where applicable; and
·  Any other duties, as and when directed.

Housekeeping / Logistics

·  Daily routine checks and maintenance of the following:
·  General office areas
·  Meeting rooms
·  Workstations
·  Mail collection
·  Cabinets
·  Toilets
·  Enforcement of clean desk policy
·   Management of office supplies:
·  Stationery
·  Copiers & printers
·  Confidential document box
·  VC/AV system
·  Telephone line and cables
·  Office keys
·  Management of bistro machine & supplies:
·  Coffee machine
·  Water dispenser
·  Cups & cutlery
·  Paper towels
·  Fridge
·  Pump servicing (sink)
·  Oversee and manage lockers arrangements and users’ lists;
·  Work closely with housekeeping to ensure proper workplace hygiene is observed (meeting spaces, work points, safety, power saving, etiquette, noise level); and
·  Lost & Found management.
·  Reception / Hospitality Services
·  Answer all incoming calls and handle inquiries whenever possible;
·  Provides prompt response to guest/clients request (no longer than 24hours);
·  Introduction of space and ushering of guests to their respective event spots
·  Monitoring visitor/space logbook;
·  Maintenance of key contact lists;
·  Ensure signages are constantly being updated;
·  Sorting and handing out mails; and
·  Constantly gather feedback from users to see how we can further improve our space offerings.

Sound like you? To apply, you need to be a:

·  Minimum 3 years proven work experience in a customer service capacity;
·  Able to work independently and as part of a team;
·  Ability to identify and track relevant community KPIs;
·  Proficient in Microsoft applications;
·  Customer service oriented with good verbal communication skills;
·  Attention to detail and a pleasant personality; and
·  Able to work overtime (OT) during event periods where required.
·  Other Requirements (good to have)
·  A first aid certificate;
·  Knowledge on HSSE, risk assessments;
·  Experience in security management; and
·  Experience in assisting to organize events.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

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