Facilities Helpdesk Administrator

Job description

We are looking for a Helpdesk Facilities Administrator for our IFM business line.

Abo ut JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Location: Dublin, Ireland

Role Purpose

The Facilities Helpdesk Administrator report to the EMEA Shared Services Manager. Their role is to manage, administer and keep the ticket systems up to date on an ongoing basis across multiple EMEA sites.

What this job involves

Responsibilities include

·  Responsible for the handling and assigning of all tickets coming into to the facilities helpdesk.
·  Ensures prompt resolution of any customer complaints, escalating to the line manager as required.
·  Monitoring & updating FM related tasks (planned and reactive) in ticket system
·  Keeping information packs and trainings materials up to date with any relavant changes across the account
·  Reporting on a ticket data and analysis of same as required on a monthly basis
·  Reporting on the account including collection and preparation of ticket data for FM leads, Regional FM’s, EMEA Operations Manager, Account Director and FB client leads
·  Developing and maintaining positive and client-focused relationships within the FM and wider teams
·  Acting as a central point of contact for the Facilities team for all activities
·  Proposing ideas and solutions as applicable to Helpdesk processes and procedures
·  General administrative duties as may be required in a fast paced rapidly changing environment
·  Cover other Shared Services Role & Responsibilities when required

Behaviours

·  Proactively communicate any operational matters of concern & potential issues with your line manager, ensuring resolution at an early stage.
·  May be expected to undertake any other duties commensurate with the activities listed above and within general office support/facilities management area.
·  Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
·  Ensures delivery of committed services and overall satisfaction with JLL performance. 
·  Demonstrate responsiveness and creativity in finding solutions for service delivery.
·  Seeks to continuously improve processes, systems and overall client satisfaction.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

Skills

·  Outstanding customer service skills and orientation
·  Experience in a hands-on role working within an facilities environment
·  Ability to multi task and maintain professionalism at all times under stressful situations without supervision
·  Proficient in MS Office, in particular Excel, and Outlook, and possess excellent written and verbal communication and people skills
·  Previous experience of working in a fast-paced, corporate multi-national environment
·  Must be able to demonstrate flexibility in relation to type of works carried out and availability

Experience

·  2-4 years previous facilities administration or helpdesk experience
·  Experience in administrative role working within a facilities, events, hospitality, social media environment and environment

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jl..com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.