Assistant Facility Manager ( Soft Services)

Job description

JOB DESCRIPTION

TITLE

Assistant Manager – Facilities

BUSINESS UNIT

Integrated Facilities Management

LOCATION

Mumbai

REPORTING TO

Facility Manager (FM)

DIRECT REPORTS

As assigned

POSITION GOALS

To provide administrative support to the Facilities Management team at assigned Facilities.

To ensure timely and accurate completion FM reports pertaining to assigned Facilities

DUTIES & RESPONSIBILITIES

Be accessible for escalation of all FM related issues

·  Oversee the Helpdesk work process

Provide management advice to Helpdesk operators for escalated issues

Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift

·  Oversee the Mailroom process.

Provide management advice to Helpdesk operators for escalated issues

·  Oversee the Front Office function

Ensure visitors are promptly attended by the Front Office Executives (FOE)

Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep

·  Oversee the Housekeeping Services

Overall, service delivery assessment of HK vendor.

Coordination meetings with vendor for resolution of service issues

Overall coordination with all service providing vendors.

Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions

Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division

EMPLOYEE SPECIFICATIONS

Graduate in any discipline

5 – 7 years experience in facilities management

Tertiary qualifications in hotel management / building management and/or business desirable

Proven ability to function effectively as part of a team

        Proven ability to initiate and follow through with 

        improvement initiatives

KEY PERFORMANCE

MEASURES

Overall client satisfaction by achieving SLA targets

Timely resolution of helpdesk complaints

Effective team coordination of direct and vendor staff for efficient service delivery

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