Spanish Bilingual Customer Service Rep

Job description

Req ID:  16710  

Additional Work Locations:    

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.  Earn More with industry-leading compensation.  And Care More in a culture that treats you like family and gives back to your community.  A world of opportunity is waiting. Let’s get started! 

Summary

You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation of up to $13.00 for this role, great benefits, and a career path that rewards performance with growth and opportunity! Our schedules vary , so  you must flexible within your schedule. The training period will last a few weeks and will be held from 11:30am -8pm , Tuesday - Saturday.

Responsibilities

Our Agents are responsible for a variety of different calls including:

·  Handling inbound customer service calls
·  Taking inbound or placing outbound collections calls
·  Answering support inquires via incoming calls, chat or email.
·  Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
·  Performs other duties as assigned.

Requirements

Must be fluent in Spanish & English
Able to accomodate flexible schedules
Previous Call Center or Customer Service experience preferred.  
Ability to develop rapport and demonstrate a caring attitude.  
Excellent data entry and internet navigation skills.  
Clear, distinct oral and written communication skills.  
Must be detail oriented.  
Dynamic interpersonal and judgment skills.  
Professional demeanor and dependable work ethic.  
Ability to work in a fast-paced environment and multi-task.

Education Requirement
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee will be required to regularly speak and sit for extended periods of time.  The employee will be required to occasionally stand and walk or otherwise traverse in order to be accessible to the production floor. The person in this position will be required to exert at up to 10 lbs. of force to push, pull or otherwise move objects and may be required to carry or lift objects up to 10 lbs. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal. The person in this position may need to occasionally bend, reach, kneel, or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth