Customer Service Agent
Pompano Beach (Broward) Community management
Job description
Req ID: 17636
Additional Work Locations:
We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!
Summary
We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
We offer benefits after 45 days
Health, Dental, Vision insurance
Tuition Reimbursement
Bonuses Monthly (Performance based)
Monthly Prizes for performance (Gift cards, Electronics, accessories)
Raise potential every three months (Based on performance)
401k
Casual Dress
Fun Work Environment
Paid Training
$$$ Referral Bonuses
Cell phone service discounts
Responsibilities
· Handling inbound customer service calls.
· Resubmitting orders, taking payments,
· Processing returns, credits, tracking orders.
· Making customers a priority, showing empathy.
· Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues.
Requirements
· Previous Call Center or Customer Service experience preferred.
· Ability to develop rapport and demonstrate a caring attitude.
· Excellent data entry and internet navigation skills.
· Clear, distinct oral and written communication skills.
· Dynamic interpersonal and judgment skills.
· Professional demeanor and dependable work ethic.
Education Requirement
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements
Ability To:
· Speak and sit for extended periods of time.
· Stand and walk or otherwise traverse occasionally in order to be accessible to the production floor.
· Exert at up to 10 lbs. of force to push, pull or otherwise move objects.
· Carry or lift objects up to 10 lbs.
· Have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; and/or viewing a computer terminal.
· Occasionally bend, reach, kneel, or twist for minimal periods of time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.
Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami