Teamleader Business & IKEA Family - 36u

Job description

Who you are

To be successful in your role, you have:

- In-depth knowledge of the IKEA FAMILY program and IKEA business or willing to learn more about it
- Knowledge of web page editing
- Knowing how to work with communications (visual & copy identity)
- Computer literate
- Good knowledge of the local store language and Englsh
- Strong communication skills to build long lasting relationships with our customers and co-workers

Next to that, you are

- Analytical, structured and organized
- Self-reliant and motivated with proven ability to work as part of a team as well as independently
- Able to prioritize and delegate and organize own work.

Your responsibilities

The IKEA Family/IKEA Business Leader contributes to establishing IKEA as the preferred choice in the local market and to driving growth and long term profitability for the store. By converting IKEA visitors to IKEA FAMILY members, and when relevant into IKEA BUSINESS members we secure a long term relationship that ensures that our customers return more frequently to our store and webpage. Next to that, you will also focus on activating existing members linked to our loyalty program.

You will:

- Take overall responsibility for the implementation of the IKEA FAMILY & IKEA BUSINESS loyalty programs in our store in order to maximize their potential: attracting and recruiting IKEA FAMILY and IKEA BUSINESS members, actively working to retain them and making sure that there are many good reasons for members to come to the store by identify with our Home Furnishing Solutions.
- Understand the members’ life at home and at work in order to develop long-term relationships with our customers. You use IKEA FAMILY and IKEA BUSINESS members’ shopping behavior and customer feedback to ensure we are relevant to their needs and choices so that we can better match their expectations now and in the future.
- Support the Department Head Market Relations in planning and coordinating the implementation of the store marketing and sustainability plans.

Our team within Ikea

Our team is the voice of IKEA. We use words, pictures and videos to tell the story about IKEA, to build our brand and inspire people with our offer. We bounce ideas back and forth, we challenge each other and we are crazy passionate about communication. Of course we’re also the ones who make sure to keep all our fellow co-workers informed, engaged and connected in a constantly changing business environment.

Apply now!

If you grow, IKEA grows! Discover together with us the opportunities for your career in an inspiring work environment within an international context. A place where entrepreneurs get the chance to do what they do best. There are a lot of possibilities to grow together!
Next to that, we offer you a competitive salary with extra-legal benefits like an extended insurance package, staff discount, our IKEA staff restaurant with delicious healthy food, eco-vouchers, an IKEA bonus based on the commercial results of our stores, a reward for your loyalty to IKEA (TACK pension saving program) and much more!