Product Owner – Customer Engagement – Rewards & Loyalty

Job description

Why we will love you

We believe you are passionate about being at the leading edge of technology, innovation and customer-centric product development in e-commerce. We believe you appreciate strategic thinking and turning software engineering trends into practice. You are motivated by working in an agile environment where there is change at pace. You keep learning and are hungry to create the future. Moreover, you get energized by being a true team player and working both independently and across functions in a truly collaborative way. Of course, you share and live the IKEA culture and values.

Ideally your background would include the following:

• 3+ years of experience as a Product Manager/Owner. Ideally you have experience working with loyalty programs and follow the trends and best practices in this area
• Obsession about customer problems and needs and naturally curious about how to solve them
• Good understanding of the product owner role in relation to other digital functions, knowing best practices in building agile and outcome-oriented ways of working
• Good knowledge in how to define and measure success, for example how to create OKR framework or KPI´s
• Strong analytical skills and experience making decisions based on hard and soft data.
• Good ability to collaborate with other product teams, joining forces to make sure that the product is delivering maximum value to the customer and to the business.
• Good ability to influence, listen to and collaborate successfully with variety of stakeholders connected to the domain.
• Strong business acumen and strategic/commercial mind-set
• Passionate about the digital future and navigating in complex and imperfect environments

A day in your life with us

Our mission at IKEA is to create a better everyday life for the many people. In the Customer Engagement Loyalty teams, we work on strengthening our relationship with our loyal customers (IKEA Family members) through an omnichannel experience.

You will be responsible and accountable for the product discovery and delivery of our Rewards program. This will include forming the vision and strategy for the product, building trusted relationships with stakeholders, collaborating with other product teams to deliver an optimal end-to-end customer experience, understanding our customers, being data informed, and working with your product team to deliver against a roadmap set by you. Ultimately your aim is to solve problems in ways that IKEA customers love and yet work for our business.

You will:
• Own the direction for your product and build reliable, scalable and flexible solutions to deliver a reward program that fit the needs of our customers across the globe.
• Set a tangible product strategy for the assigned product and ensure that the delivery of outcomes meets objectives and customer needs.
• Define OKR’s for your product together with the team and key stakeholders
• Communicate the product strategy and vision for the product to ensure the team is driving the product in the strategic direction.
• Actively research customer needs and apply the resulting insights
• Demonstrate a data informed approach to deliver successful outcomes for customers
• Align with cross-functional teams within the domain to ensure maximum impact
• Demonstrate strong product development practices in the daily interactions to enable high performing healthy teams
• Guide and support your team to ensure individuals are performing to the best of their ability
• Be open to different perspectives being heard and balanced to meet business objectives, collaborating within and outside of the team to ensure togetherness and strong partnership with key stakeholders
• Document learnings, adopting a continuous improvement approach and transferring learnings to the other teams

This role is an open-ended contract and will be located in Amsterdam, Netherlands

Together as a team

At IKEA we believe in people and that we are always better together. Within Group Digital we set the digital agenda to keep IKEA leading in an uncertain and fast-moving environment. We drive the development, provision and operation of our digital products and services through the use of new and existing technology and agile delivery methods to deliver at pace. At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.

Questions and support? Let's connect!

You might have some questions about the position or the recruitment process and that's a good thing! If you have questions regarding the recruitment process or other practicalities, please get in touch with Frazer Scott at frazer.scott@ingka.com or reach out to him on LinkedIn: https://www.linkedin.com/in/frazerscott1/

We are looking forward to receiving your application and will review candidates continuously, so please submit your application as soon as possible