Customer Loyalty Manager trainee

Job description

Job ID

322306BR
Work Area

Customer Relations
About the job

Temporary vacancy (1 year) with possibility for prolongation.

Purpose of the job:
To be a strong contributor to great, loyal and beneficial customer experience at any touch point, develop the strategic loyalty plans and strengthen the IKEA Brand and its competitive position on the market, building a lifetime relationship with the customers.

Main assignments:
·Develop and implement a strategic loyalty plan contributing to customer experience and marketing

objectives making implication to the local store / PMA.

·Develop and provide a consistent, rewarding customer experience in store and other PMA multichannel

touch points working with “The Customer Experience Map” on a strategic and tactical level.

·Identify and work with the customer expectations, barriers and enablers in all channels using PMA

consumer and customer knowledge and insights, trends and future needs.

·Develop strategies and activities to recruit, activate and retain IKEA FAMILY members through

keen understanding of the market and both IKEA FAMILY members' and non-members' prospects.

·Engage IKEA Family members into dialog and drive visitation opportunities for on-line and

off-line touch-points utilizing CRM tools and providing and communicating a relevant IKEA FAMILY

member offer.

·Continually explore possibilities to create a meeting place in store in cooperation with other functions.

·To drive sustainability initiatives inside and outside the store to secure IKEA is perceived

as a company making positive impact for society and the planet both internally and externally.

·Lead and develop the loyalty team, securing the work together across all areas to achieve

a seamless experience for the customer.

·Secure customer feedback on different channels' performance is considered and actions are taken

to improve customer experience

Requirements:
·Marketing and customer loyalty management experience

·Experience of working in a management role

·Take holistic decisions always keeping the customers' needs and seamless experience in focus

·Analytical, creative and strategic combined with ability to “think outside the box” challenging common

ways of thinking.

·Good communication and negotiation skills, as well as the ability to influence.

·Ability to create insights that are clear, focused and easily usable (synthesis).

·Process and project thinking.

·Fluent English

Если тебя заинтересовала вакансия, присылай свое резюме Елене Казачковской elena.

Location

Moscow ( Khimki )
Job Title

Customer Loyalty Manager trainee
Country

Russia
Full Time - Part Time

Full Time
Relocation Support

Yes
Job Type

Temporary
Image