ALTERNANCE: SPECIALISTE DIVERSITÉ ET INCLUSION F/H
Cardiff (Cardiff) Marketing
Job description
We have a fantastic opportunity for a Store Customer Loyalty Specialist at our Cardiff store on a full-time, permanent basis. This is an exciting opportunity, and you'll be joining a great team!
WHAT WE OFFER
• A starting salary of £23,300 per annum.
• 39-hour contract working 5 days over 7, which includes alternate weekends.
• We operate 7 days a week and so full availability to work during the day, late evenings, and full weekends is essential.
• Flexibility on availability to be discussed during interviews.
WORKING WITH US HAS ITS REWARDS
• Affordable breakfast, lunch and dinner options (including free healthy meals), as well as snacks and desserts in our staff restaurant.
• 15% staff discount on all of our IKEA products and access to our Discounts Portal to help you save £100s on high street retailers.
• Free on-site co-worker parking at our IKEA store.
• We provide you with our lovely IKEA uniform and all the tools you need to work with us.
• Holiday on Christmas Eve and Christmas Day, as well as an end of year present.
• A wide range of family-friendly policies and benefits, including generous annual leave.
• Commitment to your development at IKEA starting from day one.
• Free and confidential Employee Assistance Program and Wellbeing Portal.
• Life Assurance, enhanced statutory pension contributions, and interest free loans.
WHO YOU ARE
You will have a solid understanding of customer clubs and loyalty programmes, and you are passionate about understanding the behaviours of the many people, the local Life at Home, and home furnishing trends. Pragmatic and creative, you will be motivated to find new ways of meeting the many people through co-creation with colleagues and other IKEA units.
You will have:
• Experience of working within a commercial retail role.
• Knowledge of customer loyalty clubs and programmes.
• Experience of implementing plans, setting budgets and following up on goals.
• Ability to communicate confidently and clearly with a variety of stakeholders.
• A disciplined, self-reliant and strong-willed mindset with a proven ability to 'get things done'.
• The ability to harness customer insights by converting data into viable customer engagement opportunities.
WHAT YOU’LL BE DOING DAY-TO-DAY
As the Store Loyalty Specialist, your role will focus on being the spokesperson for customer loyalty within the store. You will promote and drive the local plan to recruit, retain, and activate IKEA FAMILY members, with the ultimate goal of building strong, long-term relationships with the many people.
You will:
• Work with the Commercial Activity Manager to ensure our customer loyalty programme is integrated into our commercial calendar.
• Collaborate with stakeholders to ensure we drive recruitment and activation of IKEA FAMILY members to join, and existing members to visit IKEA more often.
• Take actions to improve co-worker competence in the IKEA FAMILY programme, so they understand the impact loyalty programme membership has on long-term growth.
• Be responsible for coordinating and promoting customer events in the store to drive visitation and customer engagement.
• Working alongside the Commercial Team to ensure retail foundations are in place for IKEA FAMILY, such as visibility of the benefits of joining IKEA FAMILY.
• Be responsible for interpreting data to implement in-store to drive repeat visitation and develop long-term customer loyalty.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.
RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.
First step: Please attach an updated CV with your application so we can get to know you better.
Second step: If successful, you will be invited to an interview with one of our hiring managers.
Come see things a little differently with us and be part of creating a better everyday life for the many.
IKEA reserves the right to close a job vacancy earlier than originally advertised.
For any advice or support, email Ari at ari.davies-ho2@ingka.ikea.com and I will be happy to help!