Security Officer - voco Hotel Dubai

Job description

Description

About us

Reliably Different - Welcome to voco™ Hotels, IHG’s new upscale brand. We call our Hotels voco™ – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco™ is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco™ Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco™ Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco™ hotel opened in November 2018 in Gold Coast, Australia and the first voco™ Hotel across IMEA is voco™ Dubai. voco™ Dubai is a location like no other with a premium ambiance in the heart of Dubai and laid back yet attentive service from the friendly hosts. It’s location on the vibrant Shiekh Zayed Road is also connecting it to many day time and no delights of the city, moments from shopping, dining and entertainment experiences.

Your day to day

Security Officer will perform the following tasks to the highest standards:

·  Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises by walking surveillance rounds and patrol all of the Hotel’s areas.
·  Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner
·  Ensure that ‘Fire Exit’ doors are kept free of blockage at all times and ensure that fire and safety equipment’s are in their right places
·  Consistently offer professional, friendly and engaging service to staff members and hotel guests
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
·  Conduct departmental key control audits and maintain key control records
·  Maintain computer records of all actions in a Daily Activity Report
·  Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
·  Respond to all emergency situations and provide First Aid and C.P.R. as required
·  Conduct regular spot checks to guest floor patrols, cash counts and crowd control.
What we need from you

·  2 to 3 years previous experience in a security role in a luxury brand hotel chain
·  Must hold Department of Protective System (DPS) required by Dubai Police Academy
·  Computer literate in Microsoft Window applications required
·  Certification in CPR First Aid required
·  Must possess a professional presentation and strong interpersonal and problem-solving abilities
·  Highly responsible & reliable plus ability to work well under pressure in a fast-paced environment
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.