Sales Coordinator - InterContinental Chicago Magnificent Mile

Job description

Description

About us

THE JEWEL OF CHICAGO'S MAGNIFICENT MILE

InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable.  A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

Your day to day

The Job Opportunity: Sales Coordinator

Perform all administrative duties for Sales Managers and Sales department in a professional, courteous and efficient manner. Represent the hotel and interact with all hotel employees and clients in a professional, customer focused and pleasant manner at all times. Provide information to any guest or visitor inquiry by phone or in person.

Responsibilities:

·  Ability to complete all administrative work in a timely and accurate manner
·  Competence to provide Sales Directors and all Sales Managers with administration support
·  Assists the Sales Team with drafting contracts.
·  Monitors, and distributes communications as it relates to mail, messages, faxes
·  Handles all client and or guest inquires and provides prompt responses
·  Communicates pertinent guest and client information to designated departments/personnel i.e., site tours, special request, and amenities
·  Input and access data in operational systems using Delphi and Opera as needed
·  Creating Contracts as specified by Sales Management team
·  Handles routing of signed contracts
·  Arranges VIP reservations
·  Processing membership rewards points
·  Assemble Sales Client Packets
·  Completes Sales Management Team payroll time logs
·  Special projects as assigned
·  Ensures service standards are at a high level
·  Ability to maintain confidentiality of all guests and hotel information
·  Capability to answer all phone calls using the proper phone etiquette of InterContinental Hotel Standards
·  Provide guestroom tours or check guest rooms when needed
·  Proficiency in maintaining filing system
·  Ability to focus on guests' needs, remaining calm and courteous
·  Maintain a positive working relationship with managers to ensure timely and accurate completion of all necessary paperwork.
·  Attends meetings and hotel training sessions as required by hotel management.
·  At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
·  Perform other duties, tasks and special projects as assigned.
What we need from you

4-year Bachelor’s Degree in Hospitality Management or related field required, previous hotel experience highly preferred. Demonstrated ability to accept responsibility and take initiative to drive projects. Strong ability to work under tight deadlines. Must possess a creative and outgoing personality with the ability to work with clients, employees and managers. Must possess the ability to focus on details and manage multiple projects at the same time.

·  Ability to think clearly, quickly and make concise decisions
·  Ability to prioritize, organize and follow-up
·  Ability to work well under pressure with minimal supervision
·  Proficient in Microsoft Office including Word, Excel and PowerPoint
·  Knowledgeable of DELPHI, OPERA
·  Excellent interpersonal, written and verbal communication skills
·  Demonstrated ability to effectively communicate and write English, using correct grammar
·  Must be able to maintain a highly positive and friendly image that will reflect well on hotel's overall appearance
·  Possess excellent organizational skills
·  Must be conscious of culture differences
·  Exercises confidentiality and discretion
What we offer

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Do you see yourself as a  Sales Coordinator ?  Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.