Reservations Agent - Crowne Plaza Doha West Bay

Job description

Description

About us
There’s nothing complicated about dealing with business people.They’re just people. Doing business.By day, international marketing superhero. By night: fluffy bath robe and a box set.Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Your day to day
•Sell the Crowne Plaza Doha – Westbay products and services using up-selling and suggestive selling techniques•Promote the Hotel’s (and IHG generally) products and services•Maintain a high level of product and service knowledge about all IHG Hotels in your region•Develop and maintain a regular pattern of sales calls•Prepare and execute action plans which increase reservation sales and associated business•Record and process reservations made by phone/fax/email•Accept wait list reservations•Process amendments to reservations such as extensions, early departures, etc.•Manage “no show” reservations by investigation and recording of same•Record special billing arrangements for groups and conventions•Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval•Maintain knowledge of special rates/ offers/ promotions•Monitor reservation levels and inform Managers of current and future occupancy rates•Prepare reports as requested (e.g. to travel agents, business houses, etc.)Prepare reservation sales reports
What we need from you
Self Management· Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook · Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.· Comply with Time and Attendance Policies set by the hotel.· Actively participate in training and development programs and maximize opportunities for self-development· Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety· Familiarize yourself with emergency and evacuation procedures· Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager· Comply with the Company’s Corporate Code of Conduct· Familiarize self with the company values (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to be Yourself) and ways of working (IHG Wheel).· Perform all tasks as directed by the Manager in pursuit of the achievement of business goals How do I deliver this?We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us