Housekeeping Supervisor - Holiday Inn Singapore Atrium

Job description

Description

About us
At Holiday Inn ® Hotels and Resorts, our job is to bring the joy of travel to everyone. That’s where you come in.When you are part of the Holiday Inn Hotels and Resorts brand you’re more than just a job title.
Your day to day
Join us as a Housekeeping Supervisor in Holiday Inn Singapore Atrium. You’ll have ambition, talent and obviously, some key skills. Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.• Works with Superior Director of Finance in the preparation and management of the Department’s budget.People:• Supervise the implementation of housekeeping standards and procedures in relation to:o Bedroom serviceo Bathroom serviceo Valet serviceo Cleaning serviceo Linen maintenance• Recommended changes to these standards and training needs on an ongoing basis• Solve employee grievances• Ensure consistency within the department• Works with Superior and Human Resources on manpower planning and management needs• Open and close the shift and ensure effective shift hand over• Distribution and collection of keys• Management of all incoming and outgoing callsGuest Experience:• Maintain a current and thorough knowledge of all housekeeping systems• Perform Room allocations• Perform Room inspections• Prioritise arrival rooms• Liaise with Front Office for guest and hotel requirements • Ensure guest valet is processed and delivered in a timely manner• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)• Manage all special requests made by guests• Management of lost property for the hotel• Ensure you have complete knowledge of room types, layouts and facilitiesResponsible Business:• Manage storage areas• Maintain adequate stock levels• Complete stock takes as required• Maintain stock levels• Conducts shift briefings to ensure hotel activities and operational requirements are knownAccountabilitySupervises Room Attendant; Florist; Housekeeping Co-ordinator; Room Valet; Housekeeping Order-Taker; Seamstress; House-person; Public Area Attendant; Uniform Attendant; Linen Room Attendant.
What we need from you
• High School or Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training. • Communication skills are utilized a significant amount of time when interacting with others; • Demonstrates ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • Able to speak, read and write English. • Proficient in the use of Microsoft Office. • Possesses organizational and training abilities.
What we offer
Employee Benefits:Duty MealsUniforms/ Laundry Services Midnight Transportation Birthday Off Marriage LeaveComplimentary passes to Singapore Zoo and Wild Wild WetEmployee sports & recreational activitiesTraining and Development OpportunitiesCareer Development ProgrammesHealthcare benefits such as Medical, Dental and OpticalInsurance CoveragesUp to 50% F&B discount at IHG Hotels selected restaurantsSpecial employee hotel accommodation rates at all IHG Hotels worldwideInternational Mobility OpportunitiesAchieved “Best Companies to Work for in 2016 Singapore' awarded by The Great Place to WorkIn return for your hard work, you can look forward to a highly competitive salary and benefits package. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.And because the Holiday Inn Hotels and Resorts brand belongs to the IHG ® family of brands, you'll also benefit from all the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries over the world.So whoever you are, whatever you love doing, bring your passion to IHG ® and we'll make sure you'l have room to be yourself. Find out more about joining us today by going to careers.ihg.com or click on 'Apply Job'!