Housekeeping Room Attendant- InterContinental Hotel Los Angeles Century City at Beverly Hills

Job description

Description

About us

Do you see yourself as a Room Attendant?   What's your passion?  Whether you're into skiing, board games or just playing with the kids, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.  And we're looking for more people like this to join our friendly and professional team. 

Ideally located on Avenue of the Stars in Century City, the InterContinental Los Angeles Century City at Beverly Hills Hotel is just minutes away from Beverly Hills and close to LAX airport, Santa Monica and Hollywood. Our property offers 364 elegant guest rooms, including 150 spacious suites, all with private balconies and inspiring panoramic views of the ocean or the Hollywood Hills. Dedicated to providing guests with exceptional service, the InterContinental Los Angeles Century City at Beverly Hills evokes a unique combination of understated elegance and modern luxury.

Your day to day

JOB OVERVIEW:

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

DUTIES AND RESPONSIBILITIES:

·  Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.  May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
·  Notify supervisor when service is complete so rooms may be sold or occupied.  Report any room unable to be serviced to supervisor according to established procedures.
·  Report to supervisor needed repairs or unsafe conditions.
·  Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
·  Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
·  Report, turn in, and/or log all lost and found items according to established procedures.
·  Promote teamwork and quality service through daily communication and coordination with other departments. 
·  May regularly assist with deep cleaning projects.
·  May assist with other duties as assigned.
·  May have turndown duties.
What we need from you

Qualifications and Requirements:

Basic reading, writing, and math skills.  Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

·  Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
·  Frequently standing up and moving about the facility
·  Frequently handling objects and equipment to maintain the facility
·  Frequently bending, stooping, and kneeling,

Other:

·  Communication skills are utilized a significant amount of time when interacting with guests and employees.
·  Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.

May be required to work nights, weekends, and/or holidays

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? if you are interested in any of these positions, log onto our website at www.careers.ihg to see our job qualifications and apply directly online.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans