30 days agoIHG

Guest Experience Agent - voco™ Al Khobar

  • Apía (Apía)
  • Marketing

Job description



Description

About us

Reliably Different - Welcome to voco™, IHG’s new upscale brand. We call our Hotels voco™ – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco™ is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco™ al khobarWhatever we’re up to, at every instance, there are brand values and service behaviours that guide us.

Brand values: Always dependable, Respect individuality & Be distinctiveService values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco™ Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.The world's first voco™ hotel opened in November 2018 in Gold Coast, Australia and the first voco™ Hotel in Saudi Arabia will be opening soon in Al Khobar, Saudi Arabia. voco™ Al Khobar is a location like no other with a premium ambience and laid back yet attentive service from the friendly hosts. It is also connected to many day time and no delights of the city, moments from shopping, dining and entertainment experiences.

Your day to day

At voco™ everyone’s a host.

If there’s one thing we know, it’s that a great host is at the heart of every great stay. And it might be stating the obvious, but at home or in a hotel, we think the trick to being a great host is understanding what your guests want and when they want it. Knowing when to add those little touches and small thoughtful gestures that make every stay special and when to take a step back.

Our guests are by and large pretty unstuffy and laid-back. Whilst they might not be looking for us to hang on their every word, they do want us to be there when they need us to be. So, at a voco™ hotels we find the right balance. The perfect mix of thoughtful, easy-going but attentive service, that allows our guests to get on with relaxing.

What we need from you

A minimum of 1-2 years of hotel experience in the hospitality industry.

What we offer

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share winning characteristics. As a team, we work better together – we trust, support and are honest with each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to your fellow colleagues and guests alike, always looking for ways to improve your relationships.