Concierge - Crowne Plaza Perimeter at Ravinia

Job description

Description

About us

Do you see yourself as a Concierge? What's your passion? Whether you're into sports, shopping or spending time with your pet, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. At Crowne Plaza Hotels and Resorts we love to help our guests reach their personal business goals - one after the other - and accelerate their journey to success. We do this by combining the best facilities with great service so our guests feel productive, accomplished and re-energized during their trip. At The Crowne Plaza Perimeter at Ravinia we are located just two blocks from the Marta Dunwoody station and across the street from Perimeter Mall. The hotel has 495 guestrooms, 32,000 square feet of meeting space, and three distinct Food and Beverage outlets for our guests to enjoy inspired by Kimpton. The hotel is the Americas flagship of the Crowne Plaza Brand.

Your day to day

Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests.  Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. Respond appropriately to guest concerns or complaints in a timely manner.  Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand. Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc.  

What we need from you

High School diploma or equivalent plus one year experience as a concierge or related discipline, or equivalent combination of education and experience.  Some College and knowledge of locale preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

Carrying or lifting items weighing up to 25 pounds Handling objects such as phone, computer keyboard

 Communication skills are utilized a significant amount of time when interacting with guests and third parties. Reading and writing abilities are utilized often when completing departmental records/logs, tagging bags, etc. May be required to work nights, weekends, and/or holidays

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion?  Please get in touch and tell us how you could bring your individual skills to IHG.  IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.