Assistant Front Office Manager at InterContinental Dubai Marina

Job description

Description

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina as Assistant Front Office Manager.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five star presence.

Your day to day

Key responsibilities as follows:

·  Ensure the smooth running of the Front Office operations by providing the highest levels of branded service to all guests
·  Ensure implementation of standards and check the same during routine operational checks
·  Prioritize and delegate daily work responsibilities to front desk staff
·  Responsible leader and trainer to front desk team ensuring they are mentored, supported and empowered to provide the highest quality of service at all times
·  Review customer satisfaction through surveys, social media and direct customer contact
·  Act as Manager on Duty for first line of support for services needed
·  Ensure all guest opportunities are followed up quickly and efficiently, and completed to satisfaction of the guest and that service obstacles are identified and resolved
·  Liaise with all stakeholders to ensure a smooth Front Office operation
What we need from you

·  Ideally, you must have at least 4 years Hotel Leadership experience with a solid Front Office background and excellent customer relations and time management skills.
·  Candidates must be result oriented, proactive and have the ability to lead, motivate and improvise in all situations.
·  Successful candidate must possess excellent analytical skills and be able to think quickly and decisively.
What we offer

We’ll reward all your hard work with a great salary and benefits and the chance to work with a fantastic team of people.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -  click here to find out more about us.