Assistant Director, Housekeeping - InterContinental New York Barclay

Job description

Description

About us

Do you see yourself as an Assistant Director of Housekeeping?  What's your passion? Whether you're into sky diving, dining outdoors, or dog walking, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.  

An icon of refined Manhattan elegance since 1926, the InterContinental New York Barclay re-opened in spring 2016, following an extensive renovation as the city’s luxury hotel of choice. Located off Park Avenue in midtown east, The Barclay features 702 beautifully-designed guestrooms with 30 suites, an opulent Presidential Suite and Penthouse Sky Suite with 1,500 feet of outdoor space and Chrysler Building views. The hotel boasts 15,000 square feet of meeting space and two large ballrooms for New York’s most memorable weddings, benefits, and galas.  The Barclay offers a Club InterContinental®.  It's Gin bar and lounge with light dining, is a dynamic social hub in the hotel’s expansive lobby. The “new” Barclay' embraces the hotel's distinctive legacy, while modernizing every detail.

Your day to day

DUTIES AND RESPONSIBILITIES:

·  Assist in managing the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage. 
·  Monitor performance and recommend/initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.  Alert management of potentially serious issues. 
·  Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
·  Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction.
·  Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.  May assist in coordinating the special needs and requests of VIP, repeat guests and members of frequency program(s). 
·  Assist in controlling expenses and minimizing waste in all areas of housekeeping.  Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. 
·  Conduct pre-shift meeting and review all information pertinent to the day’s activities.
·  Assist in maintaining par levels for supplies and equipment.  Replenish shortages and other business supplies for daily business.
·  Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Front Office, Maintenance, and Food and Beverage.
·  Interact with outside contacts:
·  Guests – to ensure their total satisfaction
·  Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
·  Regulatory agencies – regarding safety and compliance matters
·  Other contacts as needed (Professional organizations, community groups, local media)
·  May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
·  May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
·  May serve as “manager on duty” as required.
·  May assist with other duties as assigned. 

 

ACCOUNTABILITY:

This job is second in command in the housekeeping department.  Typically assists in managing a large number of employees in a full-service, luxury, resort, or major flagship hotel.  May oversee subordinate supervisors.

What we need from you

Qualifications and Requirements:

High School Diploma or equivalent plus two years housekeeping supervisory experience, preferably in a hotel of similar size and complexity, including one or more years of supervisory experience.  Some college preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

·  Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
·  Frequently standing up and moving about the facility
·  Frequently handling objects and equipment to maintain the facility
·  Frequently bending, stooping, and kneeling

Other:

·  Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties such as vendors, agencies, etc.
·  Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
·  Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
·  Problem solving, reasoning, motivating, organizational and training abilities are used often.
·  May be required to work nights, weekends, and/or holidays.
What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.    

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.   IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.