Network Engineer - 3rd Level Support

Job description

Job tasks:
·  Troubleshoot LAN, WAN impairments and outages on Cisco and other provider based network infrastructure
·  Complete engineer level tasks on the designated systems
·  Handle incident, change, problem, release management and continual service improvement tasks
·  Communicate with local contacts, providers, partners in case of technical problems
·  Maintain operation related communication and administration, solve service requests assigned by other support team/group
·  Generate and update documentations and reports
·  Support 2nd level operations and other support teams
·  Compliant with the business processes in operations
·  Perform on-call support (if applicable) according to the schedule defined and announced by the management.

Qualifications:

·  Comprehensive knowledge and experience in Network operations and design, switches, routers, and firewalls.
·  Minimum of 3 years' experience and must have knowledge (exam preferred) as a Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP).
·  LAN switching & routing & Ethernet networks along with IP routing, configuration, troubleshooting of switched & routed networks.
·  Fully capable of addressing all levels of trouble calls or network events.
·  Excellent troubleshooting skills, fast technology learner and ability to independently perform tasks.
·  Work independently on most efforts, self-motivation at the handling and solving of problems
·  Excellent communication skills/command of English
·  High sensibility for problems and customer orientation
·  Knowledge of ITIL processes and documentation standards
·  Hands on experience and proven knowledge of Cisco. F5 loadbalancer and ACI knowledge is an advantage.

What we can offer:

• Competitive salary
• Health/insurance related benefits (private health insurance, pension plan contribution, life insurance)
• Flexible benefit elements (SZÉP card, AYCM sports card, School Support, Local Travel Pass)
• Commuting and relocation support
• Special discounts with IBM card
• International environment
• Development and career opportunities

Auto req ID

320389BR
Required Education

Bachelor's Degree
Role ( Job Role )

Network Support Specialist
State / Province

BUDAPEST
Primary job category

Technical Specialist
Company

(0386) IBM Data Storage Systems Information Technology LLC
Contract type

Regular
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Master's Degree
City / Township / Village

BUDAPEST
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

·  Comprehensive knowledge and experience in Network operations and design, switches, routers, and firewalls.
·  Minimum of 3 years' experience and must have certification as a Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP).
·  LAN switching & routing & Ethernet networks along with IP routing, configuration, troubleshooting of switched & routed networks.
·  Fully capable of addressing all levels of trouble calls or network events.
·  Excellent troubleshooting skills, fast technology learner and ability to independently perform tasks.
·  Work independently on most efforts, self-motivation at the handling and solving of problems
·  Excellent communication skills/command of English
·  High sensibility for problems and customer orientation
·  Knowledge of ITIL processes and documentation standards
·  Clean criminal record (Erkölcs bizonyítvány)
Country/Region

Hungary
Preferred Technical and Professional Experience

·  Hands on experience and proven knowledge of Cisco. F5 loadbalancer and ACI knowledge is an advantage.
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

None
Position Type

Professional
Early Professional Track

Not Applicable - Professional Hire
Location Statement

None
Introduction

Within the IBM Client Innovation Centre our professionals offer high level engineering service and ensure the operation of business critical IT systems of different customers. Currently we are looking for new members into our Network team who will provide 3rd and last level engineering support for our customers.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.