Waiter/Waitress

Job description

Duties and responsibilities related to the Events Waiter/Waitress ​role:

· Provide a warm, friendly, and professional welcome to all guests upon their arrival.
· Present menus, provide detailed information on food and beverage items, make recommendations, and upsell specials or promotional items.
· Accurately take food and beverage orders, paying close attention to any special requests or dietary restrictions (e.g., allergies, halal requirements, vegetarian preferences).
· Use the Point of Sale (POS) system efficiently to relay orders to the kitchen and bar.
· Anticipate and respond to guest needs throughout their dining experience to ensure their satisfaction.
· Serve food and beverages according to the restaurant's standards of service, ensuring proper presentation and temperature.
· Monitor tables closely to clear used plates, glassware, and cutlery in a timely and unobtrusive manner.
· Regularly check back with guests to ensure they are enjoying their meal and take action to correct any problems.
· Prepare and present accurate bills, process payments from guests (cash, credit card, or room charge), and handle transactions responsibly.
· Perform all opening and closing duties, including setting tables with clean linen, polished silverware, and glassware.
· Ensure service stations are fully stocked with necessary supplies (e.g., cutlery, napkins, condiments, glasses) before, during, and after service.
· Maintain the cleanliness and organization of the dining room, service stations, and other guest areas.
· Assist with polishing cutlery and glassware to maintain high presentation standards.
· Communicate effectively with kitchen staff, bartenders, and other team members to ensure a smooth and efficient service flow.
· Assist colleagues in their duties during busy periods to support the entire team.
· Adhere to all hotel/restaurant policies, health and safety regulations, and food handling standards.
· Maintain a high standard of personal grooming and professional appearance at all times.
·
Handle guest feedback and complaints gracefully, resolving issues where possible and escalating to a manager when necessary.

Desired profile

Qualifications :

·  Ideally with a relevant degree or diploma in Hospitality or Tourism management
·  Minimum 2 years work experience in hotel operations
·  Good customer service, communications and interpersonal skills are a must