Senior Butler

Job description

· Supervise and support the Butler/Villa Host team in serving villa guests, ensuring personalized service and the highest standards.
· Personally attend to VIP guests or guests with special requests, ensuring all needs are fulfilled promptly.
· Coordinate villa preparation prior to guest arrival: inspect setup, amenities, equipment and cleanliness.
· Assist with villa check‑in/check‑out processes, delivering an elevated and private guest experience.
· Handle villa service requests: dining arrangements, transportation, decorations, private events, etc.
· Train and mentor new team members on Butler/Villa Host procedures, communication skills and personalized service techniques.
· Work closely with Housekeeping, Culinary, Engineering and other departments to ensure seamless villa service.
· Monitor villa assets and report damages or maintenance needs.
· Inspect minibar, amenities and items before guest arrival to ensure accuracy and completeness.
· Act as the key liaison between guests and other departments to ensure maximum satisfaction.
· Perform other tasks as assigned by the Villa Manager/Rooms Division Manager.

Desired profile

Qualifications :

·  Diploma, College or University degree in Hospitality, Tourism or related fields.
·  Experience as a Butler/Villa Host or VIP service is preferred; not mandatory for candidates with good attitude and communication skills.
·  Strong communication skills with a polite, friendly and well-groomed demeanor.
·  Good English communication; additional languages are a plus.
·  Good organizational skills and effective handling of guest requests.
·  Detail-oriented, attentive and guest-service minded.
·  Willing to work shifts, including weekends and holidays; ready to assist guests at any time.