Team Leader - Spa

Job description

Duties and responsibilities related to the Team Leader - Spa role:

· Supervise the spa's day-to-day operations to ensure a seamless and luxurious guest journey from arrival to departure.
· Lead daily team briefings to set goals, communicate promotions, and review VIP guest arrivals.
· Train new and existing therapists on treatment protocols and brand standards , and conduct regular quality checks to ensure service consistency.
· Assist the Spa Manager with creating staff schedules, assigning daily duties, and managing the performance of the spa team.
· Act as the primary point of contact for guests, professionally handling inquiries, special requests, and resolving any service issues.
· Motivate the spa team to achieve and exceed retail sales targets through continuous coaching and product knowledge training.
· Assist with managing inventory for both professional and retail products, including conducting regular stock-takes and preparing purchase orders.
· Ensure all treatment rooms, relaxation areas, and wet facilities are impeccably maintained and stocked throughout the day.

Desired profile

Qualifications :

·  Ideally with a relevant degree or diploma in Hospitality or Tourism management
·  Minimum 2 years work experience hotel operations
·  Good problem solving, administrative and interpersonal skills are a must