Team Leader - Reservations

Job description

Job Summary: The Team Leader - Reservations will oversee the reservations department, ensuring exceptional service delivery and operational efficiency. This role requires strong leadership skills, attention to detail, and a deep understanding of hotel reservations systems and processes.

Key Responsibilities:

·
Supervise Reservations Team:

· Lead, mentor, and motivate the reservations staff to achieve high performance.
· Conduct regular team meetings to communicate goals, updates, and training.
·
Manage Reservations Process:

· Oversee all reservation activities, ensuring accuracy and compliance with hotel policies.
· Handle complex reservation inquiries and special requests, providing tailored solutions.
·
Customer Service Excellence:

· Ensure a high level of customer service is maintained at all times.
· Address guest concerns and feedback promptly and professionally.
·
Training and Development:

· Provide ongoing training and development opportunities for team members.
· Monitor team performance and implement improvements as needed.
·
System Management:

· Utilize hotel management software to manage bookings, cancellations, and inventory.
· Ensure data integrity and accuracy in the reservations system.
·
Collaboration:

· Work closely with other departments, such as Front Office, Sales, and Marketing, to optimize occupancy and revenue.
· Participate in weekly revenue meetings and strategy sessions.
·
Reporting:

· Generate and analyze reports on reservations, occupancy trends, and revenue forecasts.
· Provide insights and recommendations to enhance performance.
·
Compliance and Standards:

· Ensure adherence to hotel policies and procedures.
· Maintain high standards of professionalism and presentation in the team.