Team Leader - Outlet

Job description

Duties and responsibilities related to the Team Leader - Outlet role:

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Supervise the service floor during shifts to ensure all guests receive prompt, courteous, and consistent service according to brand standards.

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Conduct daily pre-shift briefings in the absence of the manager to communicate daily specials, "86" items (unavailable items), and service focus areas.

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Train and mentor junior staff (Waiters/Waitresses) on service sequences, menu knowledge, and upselling techniques to maximize revenue.

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Inspect table setups and mise-en-place before service begins to ensure cleanliness, proper cutlery alignment, and full stock levels.

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Handle minor guest complaints and feedback professionally on the spot, escalating serious issues to the Outlet Manager when necessary.

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Manage the Point of Sale (POS) system operations, including voiding bills, splitting checks, and performing end-of-shift cash reconciliation.

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Ensure strict adherence to HACCP and hygiene standards within the outlet, monitoring the cleanliness of service stations and back-of-house areas.

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Assist in creating staff rosters and monitoring attendance, ensuring adequate coverage for peak business hours.

Desired profile

Qualifications :

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Education: Diploma or Certificate in Hospitality Management or Food & Beverage Service.

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Experience: Minimum of 2 years of work experience in F&B operations, preferably within a 4 or 5-star hotel environment.

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Technical Skills: Proficient in using POS systems (e.g., Micros, Simphony) and basic computer literacy.

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Key Attributes: Strong communication skills in English, leadership potential, and the ability to remain calm under pressure during peak service.