Team Leader - Outlet

Job description

· Ensures that minimum brand standards have been implemented.

· Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.

· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

· Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

· Assists in conducting monthly inventory checks on all operating equipment and supplies.

· Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

· Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.

· Assist to liaise with the Kitchen and Beverage Department on daily operations and quality control if appropriate.

· Performs the function of cashier and responsible for Micros cashiering procedure.

· Balances cash and credit card charges and remittance of cash to Front Office Safe.

· Makes necessary checks needed for specific events or functions.

· Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.

· Assists with conducting monthly inventory checks on all operating equipment and supplies.

· Assists to liaise and organise with Housekeeping Department that the cleaning schedules are strictly adhered to.