Team Leader - Housekeeping/Public Area

Job description

§ 与副经理一起准备每周工作日程安排表，确保他们反映行业需求和主要的绩效指示。

Works with the Assistant Manager to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.

§ 分配和保存主管钥匙记录。

Issues and keeps record of master keys.

§ 准备和分配房态记录。

Prepares and issues Room Status Report.

§ 递送“做夜床”的赠品。

Distributes “Turndown” amenities.

§ 为客房部服务员分配工作和指责。

Assigns duties and responsibilities to Housekeeping Attendants.

§ 为上一班次的领班收集报告。

Collects report from previous shift Team Leaders.

§ 从上一班次的领班那里获得并跟进需解决的工作。

Obtains and follow-up handover work from previous shift Team Leaders.

§ 检查客房。

Inspects guest rooms.

§ 检查服务员的“做夜床”的服务标准。

Checks the standard of “Turndown” services by Attendants.

§ 根据房态情况与前厅部联系 。

Liaises closely with the Front Office regarding guestroom status.

§ 上报并跟进维修和保养情况。

Reports and follow-up on repair and maintenance.

§ 通过电话传输系统更新房态。

Updates room status via telephone interface system.

§ 上报客人的不满意意见。

Reports adverse guest comments.

§ 上报遗失和破损的物品。

Reports lost and damaged items.

§ 为贵宾，有特殊要求和常住客人的房间准备相应的欢迎赠品和其他小礼品。

Prepares appropriate welcome and other amenities for V.I.P. rooms, special request rooms, and long stay guest rooms.

§ 确保给客人提供最基础的品牌标注服务外， 如果有适当的时机也要给客人提供多种选择的服务。

Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

§ 帮助并确保工作要围绕凯悦温情及客房部20之最展开。

Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.

§ 坚持发扬“群策群力”的精神，确保全体前厅员工以协助和灵活的态度与其他部门合作。

Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

§ 根据消费者审计报告的结果，确保相关改进措施的跟进执行。

Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.