Team Leader - Front Office

Job description

Grand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.

We are looking for an exceptional Team leader - Front Office who will assist in the smooth and efficient running of the Front Office Department.

In this role, you are expected to lead the team in delivering exceptional front line service to our guests and colleagues. You will engage with both colleagues and guests through meaningful conversations and respond and resolve to guest inquiries, requests and issues in a timely, friendly and efficient manner.

Desired profile

Qualifications :

Ideal candidates shall meet the following criteria:

· Progressive career in Front Office in a 5-star luxury property, with at least 2 years of experience in a similar role

· Diploma / Degree in Hospitality / Tourism Management or equivalent

· Possess good customer relations, communications and interpersonal skills

· Refined verbal and written communication skills

· Working knowledge of OPERA system