Team Leader - Concierge - Hyatt Regency Kuala Lumpur at KL Midtown

Job description

You will be responsible for leading the concierge team to provide exceptional guest services, including transportation arrangements, local recommendations, reservations and VIP assistance. You will act as a key point of contact for guests, ensuring their needs are met with efficiency, professionalism and a personal touch that reflects the hotel’s commitment to world-class hospitality.

Desired profile

Qualifications :

• Minimum 2–3 years of experience in concierge or guest services with at least 1 year in a supervisory or team leader role.
• Excellent communication, interpersonal and guest engagement skills.
• Strong knowledge of the local area, including restaurants, attractions and cultural sites.
• Fluent in English; other language skills are an advantage.
• Ability to handle guest concerns with discretion, patience and professionalism.
• Familiarity with hotel property management systems (e.g., Opera Cloud).
• Flexible to work rotating shifts, weekends and public holidays.