Spa Manager

Job description

Duties and responsibilities related to the Spa Manager role:

· Develop and implement the overall spa strategy, including its service menu, pricing, and wellness concepts, to align with the hotel's luxury positioning.
· Prepare and manage the annual spa budget , closely monitoring revenues, labor costs, and operational expenses to maximize profitability .
· Lead, recruit, train, and manage the performance of the entire spa team, including therapists, receptionists, and attendants, to ensure exceptional service.
· Drive spa revenue by developing and executing marketing promotions, managing guest memberships, and motivating the team to achieve retail sales targets .
· Oversee all daily operations, ensuring the spa's ambiance, cleanliness, and service standards are impeccably maintained at all times.
· Manage guest relations, personally handling any escalated feedback or complaints to ensure guest satisfaction and loyalty.
· Control all spa inventory, from professional treatment products to retail items, managing stock levels, placing orders, and conducting regular audits.
· Ensure the spa is in full compliance with all local health, safety, and licensing regulations.
· Stay current with industry trends , introducing new treatments, wellness technologies, and products to keep the spa competitive.

Desired profile

Qualifications :

·  Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.
·  Minimum 2 years work experience as Assistant Spa Manager.
·  Aesthetic qualification in treatments and training will be of great advantage