Senior Security Officer / Security Officer

Job description

· You will be responsible to provide an excellent and consistent level of service

· Patrols lobbies, corridors, guest floors and public areas, while ensuring there are no fires, unsafe conditions, and/or missing or inoperative safety equipment

· Ensures that the Hotel’s policy and procedures in key issuance are adhered to at all times.

· Ensures that the Hotel’s policy & procedures on the issuance of Security Passes are adhered to for all visitors including suppliers, contractors, part-timers, employees etc.

· Ensures that tasks and duties listed for designated posts such as Staff Entrance, Control Room, Patrol, Grand & Terrace Wings’ Lobbies and Hotel Driveway are professionally carried out at all times.

· Assists in the tasks assigned in emergency situations.

· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily

· Maintains positive guest and colleague interactions with good working relationships

· To assist in the efficient running of the security function

Desired profile

Qualifications :

·  Ideally with a professional diploma or certificate in Safety and Security.
·  Minimum 1 year work experience as Security Officer in large establishments.
·  Good practical, operational and adequate administrative skills are an asset.