Sales Executive

Job description

Care Connects Us!

It all starts with people who care. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

People like you. People like us.

At Hyatt Place Nairobi Westlands & Hyatt House Nairobi Westlands, we are looking for Sales Executive whose primary responsibility will be to drive sales and revenue growth by proactively identifying and pursuing business opportunities, cultivating relationships with clients, and promoting the hotel’s services and facilities to prospective guests and corporate clients. With strong communication skills, a strategic mindset, and a customer-centric approach, he/she will play a key role in achieving sales targets, maximizing occupancy rates, and enhancing the hotel’s or reputation as a destination of choice for leisure and business travelers.

Key Responsibilities:

· Identify and prospect new business opportunities, including corporate accounts, group bookings, and event inquiries, through cold calling, networking, and research to expand the hotel’s client base and revenue streams.
· Build and maintain strong relationships with existing clients, corporate accounts, travel agencies, event planners, and industry partners, serving as the main point of contact and addressing client needs and inquiries effectively.
· Prepare and deliver compelling sales presentations, proposals, and pitches to prospective clients, highlighting the hotel’s unique selling points, facilities, and services to secure new business and drive revenue growth.
· Negotiate contracts, rates, and terms with clients, ensuring mutually beneficial agreements that meet both the client’s needs and the hotel’s revenue objectives, and finalize bookings in accordance with hotel policies and procedures.
· Conduct market research and analysis to identify trends, competitive positioning, and opportunities for growth in target market segments, and provide insights and recommendations to inform sales and marketing strategies.
· Collaborate with the events team and clients to plan, coordinate, and execute events, meetings, and conferences held at the hotel, ensuring seamless execution, exceptional service, and guest satisfaction.
· Forecast and track sales performance, revenue projections, and booking trends, providing regular reports and updates to senior management to inform decision-making and strategic planning.
· Assist in the development of sales collateral, promotional materials, and marketing campaigns to support sales efforts and enhance the hotel’s visibility and brand awareness in the market.
· Provide excellent customer service and support to clients throughout the sales process, from initial inquiry to post-event follow-up, ensuring a positive experience and building long-term relationships with clients.
· Collaborate with other hotel departments, including revenue management, operations, and marketing, to align sales efforts with overall hotel objectives, share information, and coordinate activities to maximize revenue opportunities.
· Other reasonable duties as assigned by Management from time to time.

Desired profile

Qualifications :

·  Diploma or a bachelor’s degree in hospitality, marketing or a related field or its equivalent.
·  A minimum of 3 years relevant experience working in a similar role in a reputable, busy hotel.
·  Should have excellent communication and interpersonal skills.
·  Ability to negotiate and close deals.
·  Knowledge of the hospitality industry and its trends is beneficial, as is proficiency in the use of technology and software applications.
·  Should also be driven, goal-oriented and able to work well under pressure.