Reservations Agent - Hyatt Regency Kuala Lumpur at KL Midtown

Job description

You will be responsible for handling all guest inquiries, booking requests, and reservation modifications efficiently and courteously. This role ensures a smooth reservation experience while maximizing room sales and contributing to guest satisfaction.

Desired profile

Qualifications :

• Diploma or degree in Hospitality Management or related field.
• Minimum 2-3 years of experience in hotel reservations, with at least 1 year in a supervisory role.
• Strong knowledge of hotel PMS (e.g., Opera or similar).
• Excellent communication, interpersonal, and leadership skills.
• High attention to detail and organizational ability.
• Strong problem-solving and customer service skills.
• Proficiency in English and other languages (optional but an advantage).