Reservation Host

Job description

The Reservation Host is responsible for managing guest reservations, handling inquiries, and ensuring a smooth booking process. This role provides excellent customer service by assisting guests with reservations, confirming bookings, and coordinating with operational teams to deliver a positive guest experience.

Key Responsibilities

· Handle reservation requests via phone, email, online platforms, and walk-in inquiries.
· Accurately enter, update, and manage reservations in the booking system.
· Confirm reservations and communicate booking details to guests.
· Respond promptly to customer inquiries regarding availability, services, and policies.
· Assist guests with changes, cancellations, and special requests.
· Maintain accurate customer records and reservation data.
· Coordinate with operations, front-of-house, or service teams to ensure seamless guest experiences.
· Monitor reservation schedules and optimize booking capacity when required.
· Address guest concerns professionally and escalate issues when necessary.
· Follow company service standards and reservation procedures.

Desired profile

Qualifications :

·  High school diploma or equivalent.
·  Previous experience in hospitality, customer service, or reservations is preferred.
·  Strong communication and interpersonal skills.
·  Ability to multitask in a fast-paced environment.
·  Basic computer skills and familiarity with reservation systems.
·  Strong attention to detail and organizational skills.
·  Flexible to work shifts, weekends, and public holidays as required.
·  Maldives resort experience will be an added advantage