Reservation & Guest Service Center Manager (Local National Only)

Job description

*Reservation

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Reservations Manager is responsible to manage the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximise Room Yield through Inventory Control while delivering exceptional customer service in line with the Hyatt’s Brand Standards.

*Guest Service Center

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Service Manager is responsible To assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Desired profile

Qualifications :

*Reservation

Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Reservation Manager, Front Office Manager or Assistant Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.

*Guest Service Center

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager. Should be a holder of the 'Clefs d'Or'. Good problem solving, organisational and interpersonal skills are a must.