Reservation Agent

Job description

Come join us to express your Andaz as Reservation Agent if the following describes you.

You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges.

As the Reservation Agent , you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the team in the achievement of a smooth and efficient running of the Reservation Department.

Desired profile

Qualifications :

Your Profile

·  Possesses minimum G.C.E. "O" levels.
·  No prior experience is needed.
·  1-2 years of experience in hotel or call centre operations will be an added advantage.
·  Good communication, telephone, interpersonal and customer relations/service skills.
·  Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.
·  A can-do attitude.

Key Responsibilities

·  As the first point of contact for guests, maintains a positive attitude and a smile in your voice.
·  Processes all reservation requests, changes, and cancellations received by phone or email.
·  Identifies guest reservation needs and make appropriate recommendations.
·  Explains guarantee, special rate, and cancellation policies to callers.
·  Answers questions about property facilities/services and room accommodations.

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **