As a Reception Host, your main responsibility is to warmly welcome guests to the hotel and assist them with any queries they have during their stay. You provide guests with an efficient and smooth check in and check out and ensure that all billing is complete and accurate. As a key member of the Front Office team, you always seek to anticipate guests needs to help ensure that their stay is a memorable one.
Ideal candidate profile
· Diploma in Hospitality Management or similar
· Experience in Reception or in a guest service type of role
· Well-groomed, friendly and warm personality
· Confident communication skills
· Computer literacy in Opera Fidelio, Micros, Microsoft Office, EDC Machine
· Fluent Mandarin language skills