Guest Service Officer - Front Desk

Job description

The Guest Service Officer - Front Office is responsible for delivering exceptional guest experiences by providing efficient, courteous, and personalized service throughout the guest journey. The role serves as the first point of contact for guests, handling check-in, check-out, guest inquiries, and requests while ensuring compliance with hotel standards and procedures.

Desired profile

Qualifications :

·  High school diploma or equivalent required; Diploma or Degree in Hospitality Management, Tourism, or a related field preferred.
·  Previous experience in Front Office, Guest Services, Customer Service, or the hospitality industry is an advantage.
·  Good communication and interpersonal skills with a guest-focused approach.
·  Ability to remain professional, courteous, and calm in a fast-paced environment.
·  Strong problem-solving skills and the ability to handle guest concerns effectively.
·  Basic computer skills, including Microsoft Office applications.
·  Experience with hotel property management systems (Opera PMS preferred) is an advantage.
·  Good command of spoken and written English; additional language skills are beneficial.
· 
Ability to work flexible shifts.

·  Ability to work independently as well as part of a team.