Pool Attendant / Lifeguard - Hyatt Place Kuala Lumpur Bukit Jalil

Job description

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil - marks the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel features 250 guestrooms, a three-meal restaurant, large Ballroom, 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool.

We are currently looking for a Pool Attendant / Lifeguard to join us as we continue to embark this exciting journey with the hotel. This position reports to the hotel Front Office Manager. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.

Customer Service

§ Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.

§ Ensures all associates provide a courteous and professional service at all times.

§ Handles guest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

§ Maintains positive guest and colleague interactions with good working relationships.

Operational

§ To assist in the smooth and efficient operation of the pool area as per the standards laid down.

§ To assist in Front Office duty when required. ie. Concierge

§ To maintain vigilance and observe pool activities responding to situations as they occur.

§ Must be knowledgable with first aid & life saving techniques.

§ To provide a courteous, professional, efficient and flexible service at all times, following Hotel Standards of Performance.

§ To perform all duties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists are reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.

§ To be entirely flexible and adept to rotate within the different department of the hotel as assigned.

§ To be fully conversant with all services and facilities offered by the hotel.

§ To perform opening and closing procedures established for the Place of Work as assigned.

§ To ensure that the Place of Work and surrounding area is kept clean and organized at all times.

§ Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

§ Realize that his/her primary role is to be of service to the guest and that their needs & safety come first.

§ Must impart correct information & advise the guest on the various services/activities in the hotel.

§ Must keep all areas clean at all time.

§ Must be attentive and alert for any signs from the guest.

Other Duties

§ Understands and strictly adheres to Rules and Regulations established in the Associate Guide and the Hotel’s policies concerning fire, hygiene and health and safety.

§ Ensures high standards of personal presentation and grooming and strictly adhere to the Hyatt standards as mentioned in the Associate Guide.

§ Attends learning sessions and meetings as and when required.

§ Carries out any other reasonable duties and responsibilities as assigned.

§ Participate in cross learning sessions wherever needed so as to be able to assist in other areas of the department.