Personnel Officer

Job description

· Ensures all employees provide courteous and professional service at all times.

确保所有员工不间断地提供礼貌并专业的服务。

· Ensures all employees maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

确保每一个员工及时了解酒店的各种更新的产品知识、促销计划、政策变动，并处理好内部的沟通及联系。

· Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.

礼貌且高效地处理客人及员工的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。

· Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel's policies concerning fire, hygiene and health & safety.

了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。

· Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner.

协助人事经理按时准备人力资源及人事报表。

· Assists with the management of the Hotel Evaluation and Appraisal processes.

协助管理酒店的相关测评及评估。

· Is actively involved in the welfare, safety, development and well-being of employees providing advice, counselling and truthful, diplomatic feedback.

积极参与员工福利、安全、发展及健康的活动，并给予建议、咨询和真实、恰当的反馈。

· Ensures high standards of personal presentation & grooming.

确保始终都有高标准的形象和仪表。

· Maintains positive guest and colleague interactions with good working relationships.

与客人和同事保持基于良好工作关系的接触。

· Ensures and practices the utmost protection of office's confidentiality.

确保并实施对于办公室的保密性工作。

· Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。

Desired profile

Qualifications :

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