Outlet Manger - Tea House & Red

Job description

1.Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

2.Oversees the preparation and update of individual Departmental Operations Manuals.

3.Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

4.Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

5.Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

6.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

7.Maintains positive guest and colleague interactions with good working relationships.

8.Establishes a rapport with guests maintaining good customer relationships.