Operations Senior Analyst - Fixed Term Internship/Freelance Contract

Job description

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care where our colleague's become family. As one of the world's leading hospitality companies, Hyatt continues to grow across brands, markets, and experiences — opening doors for ambitious talent ready to make an impact.

Care connects us. And leadership starts with opportunity.

The Opportunity

We are seeking a high-potential hospitality master's recent graduate to support a strategic global operations project reporting directly to a Hyatt EAME Executive Committee member.

This is a temporary, project-based role (around 3 months) offered as an internship or freelance engagement. It provides meaningful impact, executive exposure, and entry point into the company.

Start date: As soon as possible

About the Project

Hyatt's global pre-opening project management platform (critical path tool), Pacer, manages the lifecycle tasks of properties from pre-opening or conversion through operational transition.

As Hyatt expands, we are reviewing all departmental tasks to have a unified approach that centralizes all individual tasks into a single project baseline by type of hotel conversion or opening, while using supplemental baselines to capture regional, brand, and ownership-specific requirements. This project will restructure and standardize operational baselines globally — and you will play a key role in delivering it.

Your role

As Operations Senior Analyst, you will have direct exposure to Hyatt global teams. And the opportunity to influence Hyatt's global opening framework. High-impact project with clear, measurable deliverables. As Senior Operations Strategy Analyst, you will:

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Conduct a comprehensive review of all global baseline task structures (pre-opening, conversion, regional, brand, ownership)

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Identify and extract universal operational requirements

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Classify region-, brand-, and ownership-specific nuances

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Eliminate duplication and standardize task language

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Design a scalable baseline framework

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Deliver implementation-ready documentation and structured task libraries

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Maintain classification trackers, gap logs, and progress updates

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Participate in weekly executive progress reviews

Desired profile

Qualifications :

Your Qualifications, Skills & Experience

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Background in Hospitality Management, Business, or related field

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Proven experience in hotel operations required

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Strong analytical capability and ability to manage large data sets

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Exceptional attention to detail and structured thinking

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Strategic mindset combined with operational understanding

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Self-starter with high ownership and accountability

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Comfort leveraging digital tools and AI to accelerate analysis

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Strong written communication and documentation skills

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Fluent in English

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Participation in hotel openings or pre-opening projects strongly preferred

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Experience in consulting, operations strategy, or process optimization is an advantage

We Welcome You

Research shows that individuals tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.