Night All-Rounder (Part-time)

Job description

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

We have an exciting opportunity for a part-time Night All Rounder to join our team at Australia’s largest hotel.

Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

· After 90 days of service, 6 nights of complimentary accommodation per year to use at Hyatt Hotels globally (T&Cs)
· Generous discounted accommodation worldwide within Hyatt for associates as well as friends and family
· Reward and recognition programs
· Learning and development opportunities
· Fully laundered uniform
· Discounted city parking
· The opportunity to join an international group with endless career opportunities

The Role:
As the Night All Rounder will be responsible for answering phone calls, welcoming and check-in of guests, delivering guest request amenities, assisting with housekeeping runner tasks, following up with room checks and moves, assisting in check-out procedures, including luggage handling and storage. The Night All Rounder will also assist the Night Auditor with daily financial audits and any adhoc tasks assigned to them by the Manager on Duty.

Our ideal candidate will possess:

· Strong problem solving skills
· A friendly demeanor and excellent interpersonal skills to be able to relate well with customers from diverse backgrounds
· Anticipate guests' needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
· Provide a professional customer service-friendly personality
· Have excellent presentation and grooming
· Proficient use with Opera
· Be literate with computer programs

Responsibilities Include:

· Creating memorable experiences for our guests through care and empathy
· Be one of the points of contact for guests and visitors
· Assisting with guest enquiries and recommendations
· Answering phone calls
· Assisting with luggage & the check in/check out process
· Assist with the night audit process
· Aid in the operations for the day team to ensure exceptional service is provided around the clock