Mixologist (Local Only)

Job description

Mixologists craft quality cocktails and other beverages to enhance the dining experience of patrons at bars, restaurants, or other hospitality establishments.

Preferably with wine knowledge

Desired profile

Qualifications :

Main Duties

Customer Service

§ Ensures the delivery of brand promise and provides exceptional guest service at all times.

§ Provides excellent service to internal customers in other departments as appropriate.

§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§ Maintains positive guest and colleague interactions with good working relationships.

§ Establishes a rapport with guests maintaining good customer relationships.

§ Ensures Food and Beverage Division meets the Hotel's targets in the areas of Guest Satisfaction Survey and Customer Audits.

Operational

§ Ensures that minimum brand standards have been implemented.

§ Embraces all Touches of Hyatt and the Food and Beverage Top 20.

§ Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

§ Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§ Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

§ Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.

§ Takes orders and serves food and beverage to guest according to the established sequence and procedures.

§ Fully conversant with all aspects of the Micros Computer System.

§ Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements.

§ Takes guest order and serves items without unnecessary delay.

§ Familiars and have good knowledge of the Outlet's Menu and Wine List.

§ Up-sells beverage to increase the revenue.

§ Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions.

§ Maintains par stocks of beverages and guest supplies.

§ Prepares mis-en-place according to the requirement and operation needs.

§ Clears and resets counters or tables.

§ Prepares and serves Cocktail as requested.

§ Assists in setting up/ decorating the Outlet according to the theme during special promotions or occasions.

§ Ensures all beverage stocks are kept in the proper storage under the appropriate temperature.

§ Ensures all glasses are well polished.

§ Assists in bar stock inventory and maintains an accurate inventory record.

§ Submits request for replenishing the beverage items in the Bar.

§ Performs the function of cashier as required.

§ Verifies cash received ensuring only genuine money been collected.

§ Verifies all credit cards presented by guest before to validity of the card.

§ Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

§ Understanding and executing traditional and new drink recipes

§ Creating innovative cocktails with an understanding of flavour profiles and presentation

§ Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to recipes or personal judgment

§ Providing excellent customer service, taking orders and serving customers

Personnel

§ Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.

Other Duties

§ Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

§ Ensures high standards of personal presentation and grooming.

§ Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

§ Attends training sessions and meetings as and when required.

§ Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.

§ Carries out any other reasonable duties and responsibilities as assigned.