Lobby Hostess

Job description

Duties and Responsibilities related to the Lobby Hostess role:

· Act as the first point of contact for all guests entering the lobby, providing a warm, genuine, and culturally appropriate welcome
· Greet guests with a professional and friendly demeanor, addressing them by name whenever possible to create a personalized experience
· Gracefully manage the flow of guests in the lobby, preventing congestion and ensuring a smooth and pleasant arrival process.
· Escort guests to the reception desk, lounge, restaurant, or other hotel facilities as needed
· Serve as a primary resource for guests, proactively answering inquiries about hotel services, facilities, local attractions, and events in Doha
· Assist guests with reservations for hotel restaurants, spa treatments, or other internal services.
· Provide clear and accurate directions within the hotel and to external destinations.
· Handle guest requests promptly and efficiently, or direct them to the appropriate department (e.g., Front Desk, Bell Desk).
· Assist guests with transportation inquiries, coordinating with the doorman or valet services
· Maintain the impeccable presentation and ambiance of the lobby area, ensuring it is always clean, tidy, and welcoming
· Monitor the lobby environment, reporting any issues such as lighting problems, temperature discomfort, or maintenance needs to the relevant departments
· Coordinate with the Door Hosts to ensure seamless handling of guest arrivals, departures, and luggage
· Communicate effectively with the Front Desk and Guest Relations teams to anticipate the arrival of VIPs or guests with special requirements
· Manage waiting lists for restaurants or events hosted in the lobby area
· Maintain a log of guest feedback, comments, and concerns, reporting important information to management
· Assist with light administrative tasks as directed by the Front Office Manager
· Stay updated on all hotel promotions, daily events, and operational changes to provide accurate information to guests

Desired profile

Qualifications :

·  Ideally with a relevant degree or diploma in Hospitality or Tourism management
·  Minimum 2 years work experience in hotel operations
·  Good customer service, communications and interpersonal skills are a must