Front Office Team Leader

Job description

Front Office Team Leader at Hyatt Regency Birmingham - Let's connect with care. Join Hyatt.

About Hyatt Regency Birmingham

Hyatt Regency Birmingham is ideally located in the heart of the city centre, adjacent to Symphony Hall and within walking distance of the International Convention Centre (ICC), Brindley Place, and the Bullring shopping centre. This contemporary four-star hotel offers direct access to the vibrant canal-side area and is a short stroll from Birmingham New Street Station. The hotel features 319 spacious guest rooms and suites, 12 versatile event spaces, a modern restaurant, a traditional pub-style bar, and a luxurious spa with an indoor pool and fitness centre.

Duties and responsibilities related to the Front Office Team Leader role

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Oversee the smooth running of the Front Desk operation during your shift.

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Assist the Management Team with the effective operation of the Front Office Department, ensuring maximum guest satisfaction and adherence to hotel standards.

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Supervise the Front Desk team to ensure all tasks are completed according to hotel policy.

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Ensure all VIPs, World of Hyatt members, and Regency Club guests are checked in and supported in line with hotel procedures.

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Handle guest queries and complaints professionally and report all issues to your manager.

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Support team members by maintaining a positive, inclusive, and service‑focused working environment.

You will be expected to work 40 hours per week, five days out of seven, on a shift‑rota basis which may vary each week.

Desired profile

Qualifications :

About you:

The ideal candidate will be passionate about providing the best customer service for all our Guests, ensuring that we meet all of their needs.

You will have previous experience in a similar role, with good knowledge of hotel systems such as Opera and Reserve. You will have excellent IT and communication skills. As an organised and outgoing individual, you will not be fazed by the diverse and challenging situations you will deal with.

Working under pressure, you will be able to diffuse conflict and act quickly in response to changing guest demands and requirements.

What we offer

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Salary: 26,644.8 per annum

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12 complimentary nights per year across Hyatt Hotels worldwide

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Discounted stays for you and your family from day one

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Discount on food & beverage when dining as a guest at selected Hyatt Hotels

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Complimentary meals on duty

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28 days holiday including bank holidays (increasing to 33 days)

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Extensive learning and development opportunities

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Headspace membership and access to our Employee Assistance Programme

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A commitment to Diversity, Equity & Inclusion with opportunities to join one of our UK DE&I Chapters

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Clear career progression and global mobility within Hyatt Hotels

Why join Hyatt?

At Hyatt ‘We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Hyatt Regency Birmingham also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.

Next steps: Apply today for this Front Office Team Leader role and start your journey with Hyatt Hotels!