Learning Manager

Job description

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Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).

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Markets the need for training programmes to others, identifying and communicating the value of training, exhibiting how training affects the bottom line.

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Assists to review the progress of the hotel's Training Plan and make recommendations where necessary.

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Assists with the monitoring of departmental standards as defined in the Departmental Operations Manual.

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Ensures the maximum utilisation of Departmental Trainers in each department.

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Monitors the performance of the Trainees ensuring they are developed to their maximum potential and efficiency.

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Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

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Demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Desired profile

Qualifications :

·  Pre-opening experience is preferred
·  Creative thinking
·  Team player
·  Take ownership for all projects
·  Quick execution