L&D Manager

Job description

Duties and Responsibilities:

Establishment Training Tools

Compilation and updating of the requisite technical training manuals and tools per field, in collaboration with in-house specialists and the Learning & Development Director Area.

· Updating of personal training history files of all employees in co-ordination with the Human Resources Director.
· Is familiar with Corporate Talent Strategy issued by the Corporate Centre and ensures that they are applied accordingly.
· Helps in coordinating and supports yearly performance reviews for supervisory staff together with the Human Resources Director.
· Orders and organizes distribution of Training Certificates.
· Ongoing information of arising problems or conflicts within the departments on a confidential basis.
· Evaluates customer needs from feedback of the guest questionnaires and compiles relevant measures for correction or improvement.

Administration

Compiles course/training requirements.

· Compiles and establishes course/training control instruments.
· Compiles hotel inspection reports, on the job observance.
· Ensures proper course material and updated job descriptions for in-house departmental Trainers are available for all departments. Continuously adapts them with relevant supervisors to their operational requirements.
· Counselling of supervisors/employees in training matters (How to Train, etc.).
· Establishes monthly reports according to Hotel's/regional office requirements.
· Maintains a monthly overview of course breakdown and attendance.
· Coordinates updating of personal files of employees together with the Human Resources Director.
· Keeps the library updated and cares that the Hotel always disposes of proper and good quality copies. Controls the inventory on a regular basis.
· Prepares his/her financial needs for the financial budget on a yearly basis and discusses it with his/her supervisor.

Training

Training of in-house departmental Technical Trainers, selecting of those to cover every required field (How to Train).

· Conducts coordinates and supervises all kinds of internal technical training and courses of the Department Heads and supervisors.
· Ensures that departmental training schedules are established every six months in advance.
· Coordinates training activities with Learning and Development Area
· Conducts General Training topics and ensures that all new employees are taken care of within the Work Supporter System (always in coordination with the Human Resources Director).
· Ensures the general orientation during the introduction of new employees.
· Provides support and supervises the activities of the departmental Godfathers and checks regularly the proper introduction of new employees.

Desired profile

Qualifications :

·  Bachelor's degree in HR, Hospitality Management, Business Administration, or related field.
·  Minimum 3-5 years of experience in Learning & Development, preferably in hospitality.
·  Strong training facilitation, coaching, and presentation skills.
·  Experience in designing and implementing learning and development programs.
·  Good communication skills in English and Thai.
·  Proficient in Microsoft Office and learning technologies.
·  Passionate about people development and continuous learning.