Human Resources Manager

Job description

Main Duties

Administration

· Assists Human Resources department in the smooth and efficient running of the Human Resources Division, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.

· Assists in the preparation and update of the Human Resources Departmental Operations Manual.

· Ensures that all employee records are kept up to date (including employee annual leave, business trips, medical leave).

· Assists in making sure that the hotel is adhering to all Company/Hotel Human Resources Policies and Procedures.

· Assists in making sure that government-stipulated employee legislation is strictly followed and implemented.

· Manages the hotel's employee welfare programmes, ensuring that the benefits supplied are relevant and competitive in the local market place.

· Assists in making sure that the necessary Human Resources forms are forwarded to the Divisional/Regional Human Resources Specialists promptly.

· Responsible for the security and upkeep of personnel files including foreign national employee files.

· Assists to conduct Departmental Communication Meetings as scheduled.

Customer Service

· Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).

· Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

Financial

· Helps to maintain efficient staffing levels and payroll systems, helping Division/Department Heads to maximise productivity and minimise unnecessary payroll costs.

· Be conversant with productivity ratios (and other key performance indicators) and to produce the monthly turnover report, employee sick leave report, vacation reports.

· Assists in researching competitive compensation/benefits/incentive packages.

· Assists in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved.

· Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Marketing

· Assists the Director of Human Resources with the compilation and implementation of all employee communications.

· Ensures that all in-house rules and regulations are communicated to employees and implemented.

· Monitors and prepares the Human Resources Calendar.

· Ensures the effective dissemination of corporate materials.

Operational

· Assists in making sure that Employee Facilities are maintained to Hyatt International's high standards of operation.

· Conducts interviews and co-ordinates recruitment activities in liaison with the respective Heads of Department.

· Co-ordinates all visas and immigration activities when necessary and monitor the passports and immigration papers of foreign national employees.

· Administers all internal transfers.

· Co-ordinates the administration of employee Performance Development Discussions and succession planning.

· Responsible for the administration of employee benefits and salaries.

· Assists with apartment accommodation for foreign nationals employees.

· Assists with Annual Salary and Benefits Survey, Business Plans, Manning Guide.

· Assists the Security Manager in locker and first aid box inspections.

· Conducts Employee Restaurant Committee Meetings on a periodic basis.

Operational (continued)

· Counsel’s employees in career prospects, personal issues, job related issues, grievance, discipline, etc.

· Communicates with labour offices and labour-law specialists, and have a thorough understanding of the local labour law.

· Responsible for all leave administration.

· Assists the Training Manager with Orientation training on job related issues.

Personnel

· Ensures that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.

· Oversees the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.

· Supports the development of supervisory and management personnel in the hotel, through the implementation of an effective succession plan.

· Ensures a strong professional relationship with all levels of employees within the hotel, taking an active interest in their welfare, safety and development.

· Supports the implementation of The People Philosophy in every department in the hotel.

· Conducts Exit Interviews for all resigned employees and provide feedback to the Director of Human Resources.

· Assists to oversee the punctuality and appearance of all Human Resources employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

· Conducts annual Performance Development Discussions with employees, supports them in their professional development goals.

· Ensure the smooth launch of the School of Hospitality and creation of the various Human Resources Department task breakdowns, handouts and presentations.

· Develops the skills and effectiveness of all Personnel employees through the appropriate training, coaching, and/or mentoring.

· Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

· Feedback the results of the Employee Engagement Survey and ensure that the relevant changes are implemented.

Other Duties

· Is knowledgeable in statutory legislation in employee and industrial relations.

· Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.

· Ensures high standards of personal presentation and grooming.

· Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations, including local schools, hotel schools and universities.

· Responds to changes in the Human Resources function as dictated by the industry, company and hotel.

· Attends training sessions and meetings as and when required.

· Carries out any other reasonable duties and responsibilities as assigned.

Desired profile

Qualifications :

Ideally with a university degree or diploma in HRM/HRD or Hospitality/Tourism management.

Minimum 2 years work experience as Human Resources Manager or Personnel Manager in larger operation.

Good problem solving, administrative and interpersonal skills are a must.